Preguntas Frecuentes (ES)

Sharing driving licence information
In order to hire a campervan or motorhome through the Camplify platform we will require some additional information from the driver. This is to ensure the s...
Thu, 14 Feb, 2019 at 11:22 AM
How do I change the dates of my booking?
In the event that you need to alter the dates of your booking, the first step is to contact the owner via your Camplify Dashboard and ask whether the van is...
Mon, 16 Dec, 2019 at 7:41 PM
Changing the Credit Card used for Security Deposit
As per our payment process, our system will automatically capture the £1000 security deposit from the same credit card that was stored in the system during ...
Wed, 13 Feb, 2019 at 4:45 PM
Why do I need to upload a profile picture?
Camplify is a peer-to-peer sharing service.  Many of our owners are private people who are looking to share their caravan/motorhome with caravanning enthusi...
Mon, 16 Dec, 2019 at 7:42 PM
What is a brake controller, and do I need one?
A brake controller is a device that is fitted to your car to control the brakes on a trailer. It makes sure that your car brakes and the trailer brakes are ...
Mon, 16 Dec, 2019 at 7:01 PM
What is the service fee?
Service Fee is a charge from the owner for each booking to cover the cost of restocking and getting the van ready again for the next hire. It is a separate ...
Mon, 16 Dec, 2019 at 7:42 PM
Is linen included?
Some times!  Some owners will provide linen as part of the booking. Others will charge an extra fee. And some owners will not provide linen. Check the detai...
Mon, 16 Dec, 2019 at 7:44 PM
How long does it take for the owner to respond to my booking request?
We recommend allowing at least 24 hours for the van owner to respond to your booking request.  While you’re waiting for a response, it is a good idea to...
Mon, 16 Dec, 2019 at 7:45 PM
Does it cost extra for Drop-Off/Set-Up?
Yes, usually. Drop-Off/Set-Up is where the Owner takes the vehicle to a holiday location for a hirer (And is not movable by the hirer). We refer to this...
Mon, 16 Dec, 2019 at 7:56 PM
Am I paying the owner or Camplify?
All payments are securely held and processed through Camplify. When the hire is completed, Camplify will then forward the final payment to the owner accordi...
Mon, 16 Dec, 2019 at 8:11 PM